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September 30th, 2015

The Top Ten Factors That Impact the Rental Decision

Renting an apartment is a big decision. It’s a year commitment, so it’s understandable that renters are picky about their next home. Here are the most important factors that impact a renter’s decision.

Top 10 Factors

1. Ability to pay online and without a fee
2. Perception of quality customer service
3. Able to easily communicate with community staff
4. Security and access control features
5. Ability to submit service requests online
6. Availability to submit service requests online
7. Wi-Fi at the community
8. A resident survey/feedback program
9. Top quality workout facilities
10. A pedestrian-friendly community

When deciding to renew a lease renters expect the following:

1. Appearance and condition of the apartment community
2. Quality of customer service from the staff
3. Quality of maintenance services
4. Recreational facilities at the community
5. Sense of safety in the community

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